Value and expiry
Gift cards are issued in US dollars between $10 and $500. Funds do not expire. There are no dormancy, inactivity, maintenance or service fees of any kind, at any point.
Where it can be used
Each card is associated with the Gift Sweetheart gift or collection shown when purchased. Cards are not transferable between unrelated products and cannot be combined into a single balance.
What it can be spent on
The gift or collection shown on the card at purchase. Any product-specific exclusions are stated on that gift's page before you buy.
How it is redeemed
Present the card number at the counter, on a phone or printed. Partial redemption is supported and the remaining balance stays on the card. Cards may be used alongside other payment methods and are honoured at face value with no minimum spend and no blackout dates.
Cash redemption
Cards are not redeemable for cash except where state law requires it. Several states require cash-out of small remaining balances on request, and we honour those requirements.
Lost or stolen cards
Contact us at [email protected] with your order number. We can cancel a card and reissue the remaining balance if it has not already been spent. We cannot recover value already redeemed.
Fraud warning
We will never contact you to ask for a gift card number or PIN. No legitimate business, government agency or utility will ever ask you to pay a bill, fine, tax or invoice with a gift card. Retail and big-box cards are among the most commonly demanded in these scams. If anyone instructs you to buy cards and read out the numbers, stop and report it to us and to the FTC at reportfraud.ftc.gov.
If a gift is discontinued
If a featured gift is discontinued, outstanding balances associated with it are refunded to the original purchaser. Funds backing unredeemed cards are held separately from our operating accounts, which is what makes this possible.
Refunds
Gift cards are generally non-refundable once delivered, because delivery transfers value to the recipient. Exceptions: duplicate orders reported within 14 days, cards never delivered due to our error, and a discontinued gift as above.
Employer-purchased cards
Cards bought as staff rewards are generally treated as taxable compensation rather than a de minimis benefit, because they are a cash equivalent. Speak to your accountant before placing a large order.
Unclaimed property
Where state unclaimed-property law requires unredeemed balances to be reported and remitted, we comply. This does not reduce or expire your balance.
Contact
[email protected] or +1 415-572-4421.